The user may, using any means of communication, cancel an order placed by any means of communication so that it is not executed, provided that it has not already been executed (orders "Pending" or "Processing" or " Ongoing").
The user may, within 14 calendar days of delivery of the products to the user (or delivery to a carrier selected by the user other than the one offered by the Company), withdraw from the contract signed with the Company (ie, for all products for each order). In this case, the Company will refund to the user all the money received from him (by credit to his debit / credit card account or through PayPal, as long as he used them for the transaction, otherwise by depositing in his bank account) - in any event, no such refund will be charged - including, where applicable, delivery costs (excluding any additional costs due to the user's choice to use a delivery method other than the cheaper standard delivery method offered by the Company), without undue delay and in any event within 14 calendar days of the Company being notified of the withdrawal of the user (by email, telephone or return slip). The user must, in this case, return the goods to the Company by his own choice and at his own expense, without undue delay and in any event within 14 calendar days of the day that he declares his withdrawal from the contract. The user is solely responsible for any decrease in the value of the products resulting from manipulation that was not necessary to determine the nature, characteristics and operation of the products. Simply put, the product should be in a state that allows it to be resold, so you can try the product but not use it. No parts have been removed for customization purposes or any kind of modification has been made. For example, if you bought a bracelet, you can try it at home, but not wear it out. The returned item should, moreover, be exactly as it was before it was sold in its complete original packaging (box, nylon, foam, which should not have tears or damage / deterioration) and with all the contents of the original packaging (user instructions, specifications and warranties, etc.). The Company is entitled to delay refunds until the products are returned or until the user provides proof that the products have been returned, whichever occurs first. The user may return the goods themselves to the Company's head office or any physical store. A good that was sold with an extra gift should be returned along with the extra gift, otherwise the value of the gift will be deducted from the refund. For the rest, the applicable provisions of Law 2251/1994 on Withdrawal apply.
Return of customized products cannot be accepted.
Alternatively, if the user does not wish to withdraw from the contract, he / she shall be entitled to, within the same deadline (14 days from delivery etc.), replace any products in the order with other products in the same condition, without, in this case, being charged (the user) with new shipping costs.
The above applies to orders placed through the online store, over the phone or through any other written means of communication, even if you have opted for delivery from a particular store. For purchases you make through our store network you can only substitute with another product and not a refund.