The website www.eleniorfanou.com is an online e-commerce store (hereinafter referred to as the "e-shop" or "website") created and operated by Company Eleni Orfanou, based in Voukourestiou 37, Athens, with VAT number 119615010 and tax office D’ Athens and supplier registration number of article 4 par. 12 of Law 2251/1994, A / A 169/01, e-mail [email protected], e-shop customer service: 210-3648037 and which (hereinafter briefly the COMPANY) owns the network of Eleni Orfanou branded stores throughout Greece.
The following terms and conditions will apply to the use of the Eleni Orfanou e-shop located at www.eleniorfanou.com. Any user who enters and transacts or makes use of the online store services (hereinafter referred to as "visitor" and / or "user" or "customer" for short if it is restricted to visiting the store only or ordering and selling products and services) hereby consents and expressly accepts the terms herein set forth, without any exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the site as well as from any transaction or use of online store services.
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions of the online store, at any time it deems necessary, and undertakes the responsibility to inform the consumers of any changes, through the pages of this online store. Contracts through the online store are drawn up in Greek.
The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The Company, under good faith, is not responsible for nor is bound by electronic records made by mistake / omission in the course of common experience and is entitled to correct them whenever it finds them.
The COMPANY is not responsible and liable for any failure or damage arising from the cancellation of orders, failure to execute or delay in execution, for any reason whatsoever. It does not guarantee the availability of the products displayed on the online store, but it informs the customer, based on kept data, on the availability or not and undertakes, in the case of no availability, to inform them in time and therefore, in that case, bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the "exactly as they are" site. Under no circumstances shall the COMPANY be liable in civil or criminal liability for any damage (positive, special or consequential, which is indicative and not restrictive, divisive and / or cumulative consisting of loss of profits, data, lost profits, financial satisfaction, etc.) that may occur to a visitor of the online store or a third party for reasons related to the operation or not and / or use of the site and / or failure to provide services and / or products and / or information made available by him and / or any other interfering third parties with products and / or services and / or information available through it. The user of the e-shop (meaning any person using the store, with or without rights of use, with or without connection, and who is legally responsible for the acts of a third party who uses it, such as a court or legal guardian minor guardian) declares that he is legally able to enter into a contract with the Company through the e-shop, as well as to makes use of the e-shop under the terms and conditions set forth herein. Also, as long as the e-shop is used by linking to the User login, it accepts that it is personally and financially responsible for any use of the e-shop, even if the e-shop is used by others, e.g. persons residing with him. The registered user agrees to ban any use of the e-shop by minors who use his account or his name. The user is free to use the e-shop in accordance with these terms, law and morals. The responsibility for the contents of the transactions lies solely with the user. The Company does not make any correction or interference with the data transmitted by the user, who must properly fill in the fields on the online forms.
A contract with the Company (eg purchase of products) through the e-shop does not require registration in the e-shop (using "username" and "password"). During the purchase process the user will be asked to login (if already registered) or to indicate the details on which the item will be shipped. If the user wishes, he can either enter a password, and thus his data will be saved for future transactions or not to register a password, so in future transactions he will need to re-enter the relevant statement. Only the full name, mailing address, contact telephone and e-mail are required for registration. This information remains strictly confidential, in accordance with the details set forth in this section regarding Personal Data.
Orders can be made in writing via the internet by completing and sending the relevant form available at the Store. The contract expires at the moment when the customer receives notification that the order status is marked "Shipped". Other order status updates appear on the user's screen and are e-mailed to the contact email address provided by the user. During the processing of each registered order, the availability of stock of the ordered products is also confirmed. In case the availability or delivery time differs from the one listed on the product's page, the user will receive an update.
Before sending the order, the user, in addition to knowing the terms hereof, shall also be aware of the following:
The Company bears no responsibility and does not cover any differences in the prices of products purchased from a physical store of the Company and the user has subsequently discovered the existence of a lower price in the Store or vice versa. The Company is not responsible for any errors in the features, photos and product prices listed on the Store and cannot guarantee that there will be no errors for any reason in importing and / or updating the features and / or price of a product. For this reason, in good faith, if the user finds that a product is offered at an abnormally low or high price in relation to its market value, he must contact the Company by e-mail at the address before ordering. [email protected]
Any product offers are valid until stocks are depleted.
The Company provides the ability to order available products through the e-shop or to collect the products from the Company's physical store in Athens at the link to the Eleni Orfanou Company's physical store network. The user has the opportunity to select through the e-shop the item (s) he / she wishes to purchase as well as the point of collection of the purchased product by paying the purchase price in cash or card upon receipt of the goods in the physical store of his choice. This order will be valid as soon as the user receives an informational e-mail or SMS about the date of receipt of the order from the physical store and for as long as the e-mail or SMS refers to it. If the customer does not come to the store and pay the price within the aforementioned deadline, the order will be canceled without any liability from company for that reason. If a user abuses this feature (eg repeated orders without receipt from the store), the Company may cancel and refuse the order.
Users can be billed either by retail receipt, deliverable upon delivery, or by invoice, if the user is a freelancer or a commercial enterprise.
For shipments of products within Greece, the user can choose as a payment method cash on delivery, bank deposit, credit card or PayPal. If the payment is made by cash on delivery, the user is obliged to pay the total amount to the post office or courier employee. In the case of credit card selection, a corresponding charge will be charged to the user's card account.
Credit card transactions made through the e-shop will be displayed on the user’s credit card statement with justification ORFANOU ELENI. If it is found that fraudulent use of a third party's credit card has been committed without fault, this charge may be canceled upon request to the Bank that has issued the credit card, which must investigate the complaint. For this reason, any damaged third party is obliged as soon as it realizes that this has occurred to inform the issuing Bank in order to cancel it and to exclude its use by unauthorized persons.
In both cases a refund will be made if the user decides to return the product. In the case of money transfers, the user either gives his account details and deposits the money with him or the money goes into his card electronically (if there is any additional expense on this option the Company is not charged), in cases of credit card purchase the card is instantly credited, and when purchased through PayPal, the money is credited to the Paypal user account. Shipments of products outside Greece are made only by courier and credit card debit or via PayPal.
The products can be shipped by the Company anywhere, at the place indicated by the user on the order form. Shipping costs depend on the total weight of the order, the shipping method and the country of destination.
Exact shipping costs are automatically displayed in the shopping cart and you can choose from alternative shipping or delivery options.
The Company will make every effort to ship the products within Greece within 1-3 business days (Monday to Friday) for courier deliveries and within 8-10 days for post deliveries. Deliveries outside Greece are made by courier only and the time required varies by country of dispatch. The maximum time limit for delivery may not exceed 30 days. The Company is not responsible for any delay in fulfilment (including delivery) due to reasons that cannot be attributed to the Company or due to force majeure and as such the Company is entitled to an extension of time for fulfilment. Force Majeure means any event that is outside the control sphere of the Company, that could not predict and prevent and results in the Company being unable to fulfill, in whole or in part, any of its obligations under the contract. If such events last more than one month, the contract may be terminated by any party without compensation.
In any event of delay in delivery beyond the agreed time, the user shall require the Company to make delivery within an additional period of time depending on the circumstances and only if the products are not delivered within that additional time limit shall the user be entitled to terminate the contract. The foregoing shall not apply where the delivery within the agreed deadline is significant, considering all the circumstances surrounding the conclusion of the contract, or if the user has informed the Company, prior to the conclusion of the contract, that the delivery is required to be made on or until a certain date. In such cases, if the Company fails to deliver the goods at the time it has agreed with the user, the consumer will be entitled to terminate the contract immediately. Upon termination of the contract, the Company will, without undue delay, refund any amount paid under the contract.
The ownership of the products is transferred after the full payment of the price. The risk of loss or damage to the goods is transferred to the user when he or a third party designated by him and other than the carrier has acquired the physical possession of the products. However, the risk is transferred to the user upon delivery to a carrier if the user requested that the products be transported by a carrier of his choice and which was not offered by the Company (subject to the user's rights vis-à-vis that carrier).
In the event of the Company being liable for a genuine defect or for lack of a contractual status of the product, the user is entitled, at his option, to: a) require, without any charge, to correct or replace the product with another, unless such action is impossible; (b) apply for a reduction in price or (c) withdraw from the contract of sale, unless this is an insignificant actual defect. For a property to be considered contractual, it must be agreed in writing. If the buyer chooses to correct or replace the product, the Company must correct or replace it within a reasonable time. The above user rights are expired after one year for mobile item.
The Company provides one-year commercial guarantee of good operation and free repair beginning from the physical acquisition of the product. The Company does not offer guarantee or guarantees protection for the suitability of a product sold for any particular purpose.
The commercial guarantee covers the free repair of products (labor and spare parts) from normal use. Damages from mishandling, force majeure and generally harmful exogenous factors are not covered. The user is charged with the cost of transport to and from the repair shop, the visit of which to his location is subject to a surcharge. The warranty does not apply in case of intervention by an unauthorized technician.
The user may, using any means of communication, cancel an order placed by any means of communication so that it is not executed, provided that it has not already been executed (orders "Pending" or "Processing" or " Ongoing").
The user may, within 14 calendar days of delivery of the products to the user (or delivery to a carrier selected by the user other than the one offered by the Company), withdraw from the contract signed with the Company (ie, for all products for each order). In this case, the Company will refund to the user all the money received from him (by credit to his debit / credit card account or through PayPal, as long as he used them for the transaction, otherwise by depositing in his bank account) - in any event, no such refund will be charged - including, where applicable, delivery costs (excluding any additional costs due to the user's choice to use a delivery method other than the cheaper standard delivery method offered by the Company), without undue delay and in any event within 14 calendar days of the Company being notified of the withdrawal of the user (by email, telephone or return slip). The user must, in this case, return the goods to the Company by his own choice and at his own expense, without undue delay and in any event within 14 calendar days of the day that he declares his withdrawal from the contract. The user is solely responsible for any decrease in the value of the products resulting from manipulation that was not necessary to determine the nature, characteristics and operation of the products. Simply put, the product should be in a state that allows it to be resold, so you can try the product but not use it. No parts have been removed for customization purposes or any kind of modification has been made. For example, if you bought a bracelet, you can try it at home, but not wear it out. The returned item should, moreover, be exactly as it was before it was sold in its complete original packaging (box, nylon, foam, which should not have tears or damage / deterioration) and with all the contents of the original packaging (user instructions, specifications and warranties, etc.). The Company is entitled to delay refunds until the products are returned or until the user provides proof that the products have been returned, whichever occurs first. The user may return the goods themselves to the Company's head office or any physical store. A good that was sold with an extra gift should be returned along with the extra gift, otherwise the value of the gift will be deducted from the refund. For the rest, the applicable provisions of Law 2251/1994 on Withdrawal apply.
Return of customized products cannot be accepted.
Alternatively, if the user does not wish to withdraw from the contract, he / she shall be entitled to, within the same deadline (14 days from delivery etc.), replace any products in the order with other products in the same condition, without, in this case, being charged (the user) with new shipping costs.
The above applies to orders placed through the online store, over the phone or through any other written means of communication, even if you have opted for delivery from a particular store. For purchases you make through our store network you can only substitute with another product and not a refund.
All content of the online store, including distinctive titles, marks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or the intellectual property of third parties for which the COMPANY is licensed for its own exclusive needs and for the operation of the online store. Any copying, transferring or derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. The reproduction, republication, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and badges listed and describe the ELENI ORFANOU online store or the COMPANY’s or third party’s products or services are the assets of the COMPANY or third parties respectively, protected by applicable laws on trademarks. Their use in the online store does not in any way grant or permit them to be used by third parties.
The Company is responsible for the processing, handling and protection of the personal data of visitors and users of the Site in accordance with the General Regulation on the Protection of Personal Data (679/2016), as well as in national, commuinal and international law on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as applicable at the time.
The Company uses the visitors' data (Name, Surname, e-mail address, contact telephone, etc.), provided that they have been registered through the website's contact form to communicate with them.
The Company uses the visitors' data (email address) if they have registered with the newsletter in order to receive promotional offers and news releases The Company uses visitor data (email address) if the email address has been entered in predefined areas of the site, to remind an incomplete purchase of products that have been added and remain in the shopping cart.
The Company uses the data of users (name, occupation, email address, home address, landline, mobile phone etc.) registered on the Website for all the above-mentioned processing purposes as well as for the execution of transactions made through the online store. The details of users and transactions are treated as confidential, similar to normal store-based transaction. Users will be informed by the COMPANY when providing their data in the context of their transactions as herein, and will consent to and accept the impending processing of such personal data for the purposes of ssafe and easy transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and who are employees and participants of the company in the context of the completion of the contract.
The right to information, access, deletion, objection, restriction of purpose and portability is also hereby acknowledged in accordance with Articles 12-22 of the General Regulation on the Protection of Personal Data and applicable national law). It is ensured that only authorized officials have access to transaction information and only when necessary, eg. for the processing of orders.
Otherwise, the COMPANY commits not to disclose the details of its customers and their transactions, unless it has written authorization from them, or if required by a court order or decision of another public authority. The personal information disclosed in the online store wit the trademark Eleni Orfanou is used solely by it or its affiliates to support, promote and carry out the transactional relationship, promote products and inform customers.
The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and in accordance with the rules of good faith and conduct. The intention of the Company is not to collect personal data of minors. However, as this is not possible to be assured/confirmed by the Company, we assume that any minor users of the Company's website who may provide personal data through it, have obtained the consent of their parental caregivers or their guardians.
The user/customer is obliged not to use the online store under the trademark Eleni Orfanou for:
The links included in the online store lead to pages of the store or in some cases lead the user to switch from the online store to third party websites, businesses, etc. These affiliated websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in an affiliate website, or for any changes or updates to such websites. The COMPANY is not responsible for Internet broadcasting or any form of transmission received from any linked website. The COMPANY provides these links to its online store only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are in the online store does not imply that the COMPANY endorses or accepts their content.
The COMPANY's online store reserves the right to change prices without prior notice to the customer.
The Company has taken all the necessary measures, with the most advanced and modern methods, to ensure the maximum security of Personal Data as well as electronic transactions. All information related to users' personal information is secured, with SSL protocol, 256-bit encryption (most powerful today) for secure online trading. The SSL (Secure Sockets Layer) protocol is today the world-wide-web standard for the certification of websites for web users and for the encryption of data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has changed during the transfer.
Please be advised that in the event of any dispute arising out of a transaction between us for the resolution of which have sent us a written request, but we are unable to reach a joint agreement, you can access the online Dispute Resolution platform at webgate.ec.europa.eu/odr/ which links directly to the relevant independent Consumer Advocate Authority (//www.synigoroskatanaloti.gr). On this platform you can apply to resolve the dispute so that our company can then be contacted by the competent Authority at [email protected] We also note that our Company recognizes in good faith the advisory nature of the Authority's decisions to be taken and is not bound by the enforceability of those decisions. In any case of a non-compromise settlement of the dispute through the IDE platform, the civil courts are responsible.You can read the Ecommerce Consumer Code of Conduct as posted on the FEK here.